Thanks for shopping with Startlamp.
Order Processing Time
Generally, orders are shipped in 3 business days of order confirmation/payment.
Shipping products/orders are made during business days (Mondays to Friday) within usual business hours. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
We offers-Shipping for worldwide orders.
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Change of Delivery Address
We are able to change the shipping address at any time before the order has been dispatched. Please make sure to have your shipping address checked before checking out.
Delivery Time Exceeded
Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, pls contact us directly support@startlamp .com.
Tracking
- After the order is shipped, you will receive an email with a tracking number. You can track the logistics process online at any time.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Order Cancellations
We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Contact
Email Address: support@startlamp .com
Contact Number: +86 17318032083